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PUBLICATIONS

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Royal Caribbean

Digital Transformation

Marc Jacobs

Brand Strategy

Google Play

Service Design

Wrigley's

Product Design

Philips

Product Design

Tim Hortons

Customer Experience Design

IKEA

Customer Experience Design

HSBC

Research Insight

BTP

Experience Strategy & Service Design

FEHD

Experience Strategy & Service Design

Gululu

Product Design

AIA

Product Design & Strategy

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HKFORT Report (Chinese).pdf

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